Service Manager, Telia Inmics-Nebula

Service Manager, Telia Inmics-Nebula


My name is Ville Nyssönen and I am a Manager for Telia Inmics-Nebula's talented Service Management Team. My team has some of the most talented people in our field, and I am super proud of every member of our team. Together we are looking for a Service Manager to join our awesome team in Helsinki.


As our organization is growing, we are excited to offer new opportunities. This is an amazing opportunity to grow and take the next career step. As a Service Manager, you will be responsible for the services provided to the Customer. You understand the customer's business requirements for ICT. You take care of and assist Customers in their development projects. Your primary location will be our brand new and modern office at Tripla (Helsinki), where we will be moving this spring. Other locations are negotiable.


A confident character with the ability to handle different situations. You have an active approach to customer relationship management and the identification of new solutions that offer added value to the customer. Ability to lead customers in accordance with Telia's values (Dare, Care & Simplify) and Vision. You have the commitment to exceed customers’ expectations and strong customer-facing experience. Good documentation skills are necessary. You have good IT knowledge and you know ITIL processes.

  • Good communication skills (English and Finnish, both oral and written).
  • Excellent all-round understanding of multiple technologies and the elements of an End to End service (cloud apps, network, virtualization, storage).
  • IT Management experience within a Data Centre environment.
  • Wide experience from End-user services (Servicedesk, DaaS, Device lifecycle, Onsite support).
  • Outgoing person with good skills to work in different situations.
  • Preferably holds ITIL-certification.


Regardless of the position you are looking for, we will give you the tools and support your need to grow, both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits. 


We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Please attach your CV and personal letter. Personal letter should include your salary request. The last day to apply is Sunday 23.1.2022.

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Welcome to Telia – Home to your next big opportunity!

We are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With almost 600 experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that helps you succeed.  

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Ville Nyyssönen