Service Lead - Public Cloud Services, Telia Inmics-Nebula
Service Lead - Public Cloud Services
My name is Juha Syrjänen and I am leading Cloud & Hosting Services team. My team has some of the most talented people working with cloud and data center services. Together we are looking for a professional, ambitions and results driven person to take a role of service lead for public cloud services to join our professional team in Helsinki, Jyväskylä or in Tampere.
We are looking for a proactive, talented individual to take the lead in one of the company’s most fast-growing and strategically important service areas, public cloud managed services. In the role you have responsibility over the public cloud managed services and products, how we commit the services to our customers and deliver the value. Your role is to lead the services to develop based on customers' requirements to a standard managed service offering. The role requires you to know public cloud players solutions, services, particularly Microsoft cloud solutions and experience how the services have been implemented. The focus is growing the managed service business, running the product development to create value for customers, to ensure the offering has quality and capability in the end-to-end service delivery to the customers that meets the promise. In addition to the service development, you work together with our Offering and Sales teams to make the services available, consult the customers and make sure your services meet the customers' demand and again meet the service commitment. You are facing plenty of challenges owning and leading the business but that will help you to become better professional that the role requires you to be ready for.
YOUR NEXT CHALLENGE?
In the role of Public Cloud Service Lead you are accountable from the services and technology point of view. The priority is you to master the services and some level of technical expertise in Microsoft M365 and Azure solutions, services and licensing. You have knowledge of the other hyperscale’s solutions, that are part of the scope of responsibility but currently the role requires you to know and invest in Microsoft clouds. In the role you own the services content, the development roadmap that is becoming available to our customers. You lead the continues services development with the team that is constantly growing.
You work with in close co-operation with our business development who drives and owns the services commercially and collaborate in pre-sales activities. Your target is to make the services offering successful with the right services scope, the delivery with right processes to apply in collaboration with our service delivery team, our own cloud architects and engineers and our consulting and project organization. Overall, you make continual changes in the service in developing Microsoft cloud services offering happening and them helping to win the new business to the company.
Your primary responsibilities are
- Develop new business with public cloud services.
- Own, represent public cloud managed services, particularly now Microsoft clouds in the company.
- Create, develop, and build a standard, solid, selective service offering with defined service content towards our customers.
- Support customer cases to win new business.
- Manage the services life cycle with roadmaps.
- Collaborate, negotiate, consult, and agree our service delivery organization what does it takes to meet the best services delivery quality.
WHO ARE YOU?
Foremost of all you should be able to have and adopt a cloud-first mindset. For us this means that we help our customers to achieve their digital transformation objectives by adapting to the cloud journey. At the same time, it requires changes in our organization’s culture and behavior in which you are the key driver, for example. Similarly, by doing this we appreciate effective adoption and implementation of DevOps methodologies and agile way of thinking.
You are a strong, results driving force combined with a proactive way of working. You are customer service minded where the business results and the customers satisfaction are the key success factors. Technology is an important enabler to achieve success. The service solutions are business for you that you can translate technical solutions into business value. You need good service with reasonable technical background with Microsoft clouds. Personally, you have good analytical and problem-solving skills. You have the capability to develop, manage and present solutions. To deliver as per expectations, you can take the role of virtual team lead the service development, services delivery to meet your business objectives.
Our Ideal Candidate
- Has cloud-first mindset that can be shared with the customers and our own organization.
- Has a vision, understanding how public cloud managed services creates business to us and value to the customers.
- Is engaged and open-minded individual who with an agenda can create new managed service business with standard service portfolio.
- You can lead virtual team with subject matter cloud architects and engineers.
- You are team player with excellent communication skills.
- You are proactive and service-minded in your work, able to make decisions, distinctly self-motivated and have the confidence to take responsibility on matters.
- Has strong personal interworking skills to get other working for a common goal
- Open, constructive, and brave to perform your work at the risk of failure.
- You have knowledge and you may be already certified on some solutions in Microsoft Clouds.
- Fluent in English, Finnish.
- You document all your work.
We offer you a chance to make a difference and be part of the forefront of emerging businesses and technology, exchanging ideas with the best professionals. Moreover, we offer you a challenging position with great opportunities for professional growth. With us you will have an opportunity to directly influence your career development. If you have an innovative idea, we will listen to you. We believe that trust fosters freedom and creativity. Our culture is built on transparency and active sharing – a truly open environment.
If you fancy joining my team, apply for the job right away by clicking “APPLY”. Please attach your CV and personal letter. Personal letter should include your salary request. Do you need to know more information, contact me at (+358) 50 486 7676 or connect with me on LinkedIn.
Selection is ongoing, so do not hesitate to get in touch. The last day to apply is 30.11.2021.
WELCOME TO TELIA – HOME TO YOUR NEXT BIG OPPORTUNITY!
We are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With almost 600 experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that helps you succeed.