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Transferring a call with a mobile application
4 min
This guide explains how to transfer an answered call to another number using the VIP Plus service. It is intended for corporate customers.
You can transfer a call — also referred to as call forwarding — via the VIP Plus mobile app or a desktop phone. Calls can be transferred to other VIP Plus users or contacts saved in your phone.
There are two types of transfer methods: supervised and unsupervised. You will find the definitions of these methods in the section "Blins and Attended Transfer."
Transferring a call with a mobile application
- Answer the incoming call.
- Open the mobile app. By default, the Contacts tab opens. If needed, swipe left to right and select the Contacts tab.
- Find and select the desired person. You will see their availability status. If the person is on a call, a red handset icon will appear.
- Click Transfer—a pop-up window will appear.
- Select the transfer method: Blind transfer or Attended transfer.
- If you performed a attended transfer and the person you called for the consultation answers, you can end the original call. If the person does not answer, the original caller is returned to you.
You can set your preferred transfer method as default in the mobile app
- Open the app.
- Swipe left to right to open the menu.
- Select Settings.
- Click Transfer Method. You can choose from Always blind tranfer (unsupervised), Always attended transfer (supervised), or Ask for each call (choose the method each time).
- Confirm your selection.
Tip! If you want to transfer a call to someone outside the VIP Plus service, like a phone contact, search for the desired contact from the Contacts tab. You can identify external contacts as their information does not show activity or if they are on a call. Long-press the desired contact—a pop-up window will open. Click Transfer and select the transfer method.
Transferring a call with a workstation phone
• Answer the incoming call.
• While on the call, click the Transfer button, which activates the Search Name or Number field and the cursor.
• Find and select the desired person. Their availability status will be shown. If they are on a call, a red handset icon appears.
• For a supervised transfer, click Phone in the contact result. For an unsupervised transfer, click Transfer.
• If you performed a supervised transfer and the person answers, you can end the original call. If they do not answer, the original caller is returned to you.
Transferring a call with a function code
If you do not have access to the mobile app or desktop phone, you can transfer calls using function codes:
• For a direct unsupervised transfer during an ongoing call, dial 9830.
• For a supervised transfer (with a consultation call), dial 9832. The original caller will be put on hold. To retrieve the call, press the asterisk (*).
The transfer is completed by making a new call to the desired number during the ongoing call and adding the transfer command before the number. Enter the number as command+number. For example, to transfer to 0401111111, dial 98300401111111 and press the green handset.
Attended and Blind Transfer
Attended Transfer
A attended transfer means transferring a call via a consultation call, where the recipient sees your phone number. The original caller is placed on hold while you ask the recipient if they wish to take the call.
If your colleague does not wish to take the call, you can retrieve the original caller in two ways:
- A pop-up appears in the app titled "Transfer by ending the call" with a red background and a white cross. By clicking the cross, you get the original caller back.
- During the call, press the asterisk (*) key (if the pop-up is not available).
If the recipient of the consultation call declines the call (e.g., hangs up), you will hear an error message. No worries—the original caller is automatically returned to your line or by pressing the asterisk (*) key during the call.
Blind transfer
In an blind transfer, the recipient is not asked if they want the call—the original caller is forwarded directly. The caller ID displayed will be the original caller’s number.