Voicemail – User instructions

3 min

Voicemail and voicemail settings

This guide explains how to listen to your voicemail messages and manage voicemail settings in the VIP Plus service.

You can manage your voicemail by calling your voicemail number. This number is company-specific, and you can find it by searching for "Voicemail" in the Contacts section of the VIP Plus user interface or mobile application. You can also get the voicemail number from your company's VIP Plus administrator.

You will receive notifications of new voicemail messages by text message. The voicemail listening number will be shown in the text message notification. You can listen to voicemail messages by calling the listening number, in the mobile application, or in the VIP Plus user interface.

Note: The mobile network’s voicemail is not compatible with the VIP Plus service, and you must not set up call forwarding to the voicemail number from your mobile phone settings.

Instructional video: Listening to voicemail messages and recording your own greeting (in Finnish)

Listening to voicemail

You can listen to and delete your voicemail messages in the following ways:
•   By calling your voicemail number.
•   In the mobile application under the Voicemail section.
•   In the VIP Plus user interface under the Voicemail section.

Blocking voicemail messages

You can block voicemail messages if your company's VIP Plus main administrator has allowed it. If you do not wish to receive voicemail messages, follow these steps:

Log in to the VIP Plus user interface.
Select the Voicemail section.
Click the three dots* next to Voicemail and choose “Stop receiving voicemail”.

*NOTE! Your VIP Plus administrator must have allowed users to configure this setting. If you are unable to see the three dots, please contact your administrator.

Personal greeting on voicemail

You can record a new voicemail greeting or delete your greeting by calling your voicemail number.
After calling your voicemail number, select one of the following:
•   Option 4: Play your personal voicemail greeting
•   Option 5: Save your personal voicemail greeting
•   Option 6: Delete your personal voicemail greeting

Setting a PIN code

Other voicemail settings, such as the PIN code, are managed in the old version of the VIP Plus service. You log in to the old version with the same credentials as the VIP Plus interface

Your company’s main administrator determines whether a PIN code is required for voicemail calls made within Finland. When you call your voicemail from abroad, a PIN code is always required for security reasons. This guide helps you set up your own PIN code.

Log in to the old version of the VIP Plus service
Your username is your phone number in national format (e.g., 0401234567). If you have forgotten your password, you can set a new one on the sign-in page.
Select the Home tab.
Select My Profile.
Enter the desired PIN code and confirm it.
Save the settings by pressing Change PIN code.

Instructional video: Setting voicemail options in the old version of the service (in Finnish)