We use cookies to personalise content & improve our services. By using our site, you consent to our Cookie Policy. Read more
Instructions for holidays or exceptional opening hours
2 min
Checklist for the VIP Plus service main user before the holiday period.
With these instructions, you can perform the necessary actions for your company’s customer service or switchboard during holidays or other periods with exceptional opening hours.
Instructions for holiday and exceptional opening hours:
- Do you need to change the customer service opening hours?
You can manage your customer service opening hours in the VIP Plus Admin portal and, if needed, redirect calls to an alternate answering location. This ensures that customers receive the correct voice prompt or callers are connected to the appropriate place when customer service is closed. Manage opening hours in the VIP Plus service or watch the video guide (in Finnish). - Do customers need to be informed about holiday opening hours or other changes?
With announcements, you can inform callers and share information about, for example, exceptional service hours. See the instructions for adding and editing announcements. Manage announcements in the VIP Plus service or watch the video guide (in Finnish).
-
Guide VIP Plus users to set a holiday or absence message for the holiday period
With a holiday and absence announcement, users can manage their call traffic during their holiday. Users can set a holiday or absence message using these instructions or watch the video guide (in Finnish).