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Setting up call forwarding in the VIP Plus admin portal on behalf of a user
2 min
This page provides instructions for setting up call forwarding in the VIP Plus admin portal on behalf of a user.
Alternatively, the user can set up call forwarding themselves in the VIP Plus interface, mobile app, or using a function code.
Note! Call forwarding in the mobile network is not available when the subscription has the VIP Plus service.
- Log in to the VIP Plus admin portal
- Select "Users" from the left menu and search for the user for whom you want to set up call forwarding.
- Select "Status" and "Activity Rules" from the menu.
- Under "Inbound rules," choose whether you want to set up call forwarding to a mobile number, fixed line, or both.
- Click "Add new activity" under "Rules for mobile number" or "Rules for fixed number," depending on which number you want to set up call forwarding for.
- Select the activity type during which the call forwarding will be active. Do not use the Holiday message or Absent message for setting up call forwarding. Click “Add”.
- In the "Diver to (unconditional)" section, select “Forward number” and choose “Forward to external” and enter the phone number to which you want to forward the calls and click "Save".
If you want to forward calls to another VIP user, you can select "Forward to user" and select the VIP user to whom the calls will be forwarded from the drop-down menu and click "Save". - If you want to activate the call forwarding immediately, change the user's availability status in the user's settings under “Status” and submenu "Activity Status."
- Select the Activity type for which you set up the call forwarding.
- Set an end time for the availability status and click "Save."