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Voice prompts
2 min
Here’s how to add, remove, and edit your company's audio announcements and queue music in the Telia VIP Plus service.
Audio announcements can be used in various places within the service, such as queue announcements, voicemail announcements, or IVR menus (e.g., press 1 for sales, press 2 for customer service). This page provides instructions for adding, removing, listening to, and editing audio announcements and queue music.
Creating an voice promts
- Log in to the VIP Plus admin portal.
- In the Expert View menu, select Organization setup.
- Select Voice Prompts and Queue Music, then Add prompt.
- In the window that opens, enter the name of the announcement (e.g., Closed Announcement) and a comment (e.g., customer service training).
- Click the plus icon (add new prompt).
- From the icons below, choose whether you want to:
a. Import a ready-made announcement into the VIP Plus service.
b. Record a new announcement by dictating it yourself.
c. Create an announcement using the text-to-speech feature. - If you use the text-to-speech feature, select the language and voice for the announcement from the menu.
- Enter the text you want to convert into an announcement in the Text-to-voice field and select “Convert text to voice”.
- The announcement will be created as a recording above. If you wish, you can listen to the announcement using the play icon, download it to your computer, or delete the announcement.
- Confirm the created announcement by pressing the Confirm button (V-shaped button).
- Optionally, add a description for the announcement. Finally click “Save”.
Editing an voice prompt
- Log in to the VIP Plus admin portal.
- In the Expert View menu, select Organization setup.
- Select Voice prompts.
- Select the audio Voice prompt you want to edit by clicking the three dots at the end of the voice prompt and choose Edit voice prompt.
Deleting an voice prompt
- Log in to the VIP Plus admin portal.
- In the Expert View menu, select Organization setup.
- Select Voice prompts.
- Select the voice prompt you want to delete by clicking the three dots at the end of the voice prompt and choose Delete.
- You can delete multiple voice prompts at once.