If you enter the wrong PIN code three times in a row, your SIM card will be locked for safety reasons. In this case, your phone will ask you for an 8-digit PUK (Personal Unlocking Key) code.
You can check your PUK code by logging in Minun Telia with your mobile phone number. Use the top-right hand corner Login button.
If you’re a private customer, please login here.
NB! If the PUK code is entered wrong many times in a row, the SIM card cannot be used. Please refrain from entering any numbers into your device until you find out your PUK code.
If your mobile subscription has been locked
If your mobile subscription has been locked and you have not created an account for your company-owned subscription, you cannot check your PUK code on Minun Telia.
In this case, you can:
- call our Corporate Customer Service. Ordering your code will result in a service fee of 9 € (VAT 0%).
- ask the person responsible for your company’s mobile subscriptions to check your PUK code on My Telia for Business.