Our experts are here to help you

As an operator customer, you have access to our specialists who can support a wide range of needs.

Expert Services for Operator Customers

Our expert services provide operator customers with tailored support for business‑critical needs. These services are designed to strengthen your capabilities, accelerate deliveries and ensure a high‑quality customer experience – all powered by Telia’s expertise and scalable solutions.

We offer expert services related to Telia’s connectivity solutions, including:

  • Optical Subscriber Connection
  • Open Fiber
  • Service Operator Connection
  • Fiber Building Gateway
  • Fiber Card Slot and Connection
  • Services available for capacity products

Benefits

Personalized Service

We define together what type of support is required from our specialists.

Transparent Reporting

We provide up‑to‑date reporting so you always know the status of your service.

Cost Efficiency

Services are easy to budget and can scale according to your needs.

What we offer

Project Delivery Management and Coordination

We provide comprehensive delivery project management and coordination, with a dedicated delivery manager who oversees the project from start to finish. When needed, we also involve specialized experts to ensure high‑quality implementation aligned with your needs.

Assignments may include project management for new customer deliveries as well as change management for services already in use. The delivery manager is responsible for smooth coordination, resource allocation and clear, proactive communication among all project stakeholders to keep the project on track and on schedule.

Fault and Network Management Expert Services

Our services ensure that customer incidents are resolved quickly and efficiently. Fault management expert services may include comprehensive diagnostics and issue definition, coordination of repair work with subcontractors, prioritization of urgent cases and expert consultation. All services are tailored to your needs.

Network management expert services provide your company with a technical specialist who can be on standby for change activities and support their execution. The service also covers customer‑driven changes outside office hours and flexible consultation to maintain network reliability and ensure controlled implementation of changes.

Consulting and Billing Expert Services

Our consulting services offer professional support for designing, developing, building and optimizing telecommunications solutions. We help ensure that your solutions operate efficiently and cost‑effectively throughout their lifecycle.

We also provide versatile billing expert services that simplify your daily operations and free up resources for your core business. These services include, for example, invoice rewriting and delivering invoice copies in various formats based on your needs.

Additional information about Telia Ethernet