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Postpone the due date of an invoice

Apply for an extended term of payment both for your mobile and your fixed network invoices.

By applying for an extension and paying your invoice within the term of payment you have agreed, you will avoid collection costs. Please note, however, that you will be charged interest for late payment as specified in the Interest Act for any invoices paid after the original due date until the invoice is paid.

How to make a payment agreement?

You can make a payment agreement in three ways: 

  • Via self-service in My Telia for Business. No separate service charge is charged for this. 
  • By text message. A text message sent to accept a payment agreement costs €0.14 (VAT 0%). 
  • Through Customer Service. For an agreement made in this way, you will be charged a service charge of €9.00 (VAT 0%). 


APPLY FOR AN EXTENSION IN my telia for business

  1. In My Telia for Business, you can apply for an extended term of payment for your invoice easily and quickly via self-service. 
  2. Log in to My Telia for Business
  3. Go to the Invoicing section
  4. Find and open the invoice whose due date you want to postpone
  5. Select Postpone the due date, and you will be proposed a new due date.
  6. You can also order a payment reminder to a mobile phone number of your choice.
  7. Confirm the changes.


SERVICE-SPECIFIC TERMS AND CONDITIONS

  • The agreement is binding and enters into force when the customer accepts it. To cancel or make changes to the agreement, the customer must contact our Customer Service. 
     
  • The invoicing company is Telia Finland Oyj or one of its Group companies. The invoicing company has the right to approve or reject the customer’s payment agreement, at its discretion. An extended term of payment cannot be granted, for example, for the first invoice or if the customer has other unpaid invoices. 
     
  • The invoice must be paid on the agreed date of payment. No separate payment reminder will be sent to the customer. If the customer fails to make the payment, the service provider has the right to close the subscription and take action in accordance with the general delivery terms concerning the service. 
     
  • An interest for late payment according to the Interest Act will be invoiced for the unpaid amount from the due date of the invoice until the last instalment of the invoice is paid. The interest for late payment will be invoiced on the following invoice.

     

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